Frequently Asked Questions
Yes, absolutely! The product you see in the picture is exactly what you’ll receive. Our images are high-quality and taken to showcase every detail of the item. However, slight variations in color may occur due to lighting or screen settings. Rest assured, we ensure the accuracy of all our listings.
Your sales receipt is sent automatically to your registered email after completing a purchase. You can also view it by logging into your WALKLUX account, navigating to the "Orders" section, and selecting the relevant order.
To return an item, please contact our customer support team at [email protected] within 14 days of receiving your order. We’ll guide you through the return process and provide all necessary instructions. Ensure the item is unused, in its original packaging, and with all tags attached.
We try to restock popular items whenever possible. If an item is marked as "out of stock," please check back soon or sign up for a notification on the product page to be alerted when it’s available again.
We offer shipping to the USA and the UK. Whether you're located in the United States or the United Kingdom, we ensure a smooth and reliable shipping experience. If you need assistance, feel free to contact our support team.